Terms and Conditions

a. Eligibility

You must be at least 18 years old and have the legal capacity to enter into this Agreement. By using Eylo, you represent that you meet these criteria. If we learn that a user is under the required age without valid parental or guardian consent where applicable, we will terminate the account and remove associated personal data, except where retention is required by law.

b. Agreement During Profile Creation

When creating a profile, you will be prompted to review and accept these Terms and our Privacy Policy. If you do not agree, you cannot create an account or use the Services.

c. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated via in-app notifications, email, or other appropriate means, with reasonable notice. Your continued use of the Eylo app after the updated Terms take effect constitutes acceptance. If you do not agree with revised Terms, you must discontinue using the Services.

a. Core Services

• Personalized Recommendations: AI-generated suggestions based on your inputs (e.g., weight, goals, activity level).
• Tracking Features: Tools to log and analyze food intake, activities, and related wellness data.
• Health Insights: Informational tips and progress tracking to keep you motivated.

b. Limitations of Services

Eylo does not provide professional healthcare or medical advice. Always seek guidance from qualified professionals before making decisions that could affect your health or well-being. Any recommendations are for informational purposes only and may not be accurate, current, or comprehensive.

c. Service Modifications

We may add, remove, or modify features at any time. If significant changes affect your use of the app, we will inform you in advance.

d. Health-Risk Warning for Vulnerable Users

Eylo is not intended for individuals who have been diagnosed with an eating disorder (e.g., anorexia nervosa, bulimia nervosa, binge-eating disorder) or any other serious medical or mental health condition that could be affected by dietary restriction, weight-loss coaching, or activity tracking. If you have—or suspect you may have—such a condition, do not rely on Eylo. Instead, consult a licensed physician, registered dietitian, or qualified mental-health professional before using the Services. The information and recommendations generated by Eylo are for general wellness purposes only and do not substitute for professional medical care, diagnosis, or treatment.

a. Third-Party AI Providers

By using Eylo, you acknowledge that some AI functionalities depend on third-party models and APIs. While we select reputable partners and implement safeguards, their terms and policies may indirectly affect you. We encourage you to review their policies, available on their respective websites.

b. Safeguards and Flagging of Erroneous Content

We may implement measures to flag potentially erroneous or unreliable outputs and encourage users to treat all information from the AI with caution.

a. Billing Cycle and Renewal

Your plan—whether Free or paid—runs from the calendar day you start it until the same calendar day in the next month, or the closest possible day if the next month does not contain that date. For example, a subscription that begins on 24 May ends on 24 June; one that begins on 31 May ends on 30 June. At the start of each new cycle, your message allowance resets, and unused messages do not roll over. Subscriptions renew automatically at the start of every new cycle unless you cancel before the renewal date. By subscribing, you authorise Eylo to charge your chosen payment method in advance each cycle for the amount shown at checkout. If pricing or quota terms change, we will give prior notice and the opportunity to cancel; continuing to use the service after the effective date constitutes acceptance of the new terms.

b. Grace Period for Failed Payments

If a recurring payment fails, your paid features will remain fully available for a sixteen-day grace period that falls inside the unpaid billing cycle. During this time, the Apple App Store or Google Play—and Eylo, via those stores—will automatically retry the charge. If payment cannot be collected by the end of the 16-day grace period, your subscription will terminate, and you will lose access to paid features.

c. Cancellation

You may cancel at any time through the Eylo settings screen or, if you subscribed via the Apple App Store or Google Play, through that store's subscription-management interface. Cancellation takes effect at the end of your current cycle. You will retain access to paid features and any remaining messages until the cycle ends, and no further charges will be made.

d. Refunds

a. Arbitration

Except where prohibited by law, disputes arising from these Terms or your use of Eylo shall be resolved through binding arbitration in English, administered by the American Arbitration Association (AAA) or a similar recognized body. If local laws prohibit arbitration, you may have the right to seek remedies in your local courts.

b. Class Action Waiver

To the extent permitted by law, you waive the right to participate in any class or collective action. If this waiver is unenforceable in your jurisdiction, it does not apply.

c. Jurisdiction and Venue

If arbitration is not permitted, any non-arbitrable claims shall be brought in the courts located in Delaware, USA, unless local law requires otherwise.

d. Opt-out of Arbitration

If you are a consumer, you may opt out of binding arbitration by notifying Eylo within 30 days of accepting these Terms by emailing legal@eylo.club.